Introduction
At Comfort Air Experts (“we,” “us,” or “our”), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
This policy is designed to comply with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable provincial privacy laws, including Ontario’s personal information protection legislation.
Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us, including:
- Name, email address, phone number, and mailing address
- Service preferences and appointment requests
- Payment information for services rendered
- Correspondence and communication with us
Automatically Collected Information
When you visit our website, we may automatically collect certain information, including:
- IP address and browser type
- Pages visited and time spent on our site
- Device information and operating system
- Referring websites and search terms
How We Use Your Information
We may use the information we collect for various purposes, including to:
- Provide, maintain, and improve our services
- Schedule and confirm appointments
- Process transactions and send invoices
- Respond to comments, questions, and requests
- Send technical notices, updates, and support messages
- Communicate about promotions, events, and other news
- Monitor and analyze trends, usage, and activities
- Protect against, identify, and prevent fraud and other illegal activities
Disclosure of Your Information
We may share your personal information with:
- Service providers who perform services on our behalf
- Professional advisors such as lawyers and accountants
- Law enforcement or government agencies when required by law
- Other parties in connection with a business transaction
We require all third parties to respect the security of your personal information and to treat it in accordance with the law.
Data Retention
We will only retain your personal information for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
Your Rights
Under Canadian privacy law, you have the right to:
- Access and receive a copy of your personal information
- Request correction of inaccurate or incomplete information
- Withdraw consent for certain uses of your information
- Request deletion of your personal information
Security
We have implemented appropriate security measures to prevent your personal information from being accidentally lost, used, or accessed in an unauthorized way. We limit access to your personal information to those employees, agents, contractors, and other third parties who have a business need to know.
Changes to This Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date at the bottom of this policy.
Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at: contact@comfortairexperts.ca